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Public Member Functions | Static Public Member Functions | Private Member Functions | Private Attributes | List of all members
SupportMgr Class Reference

#include <SupportMgr.h>

Public Member Functions

 SupportMgr (SupportMgr const &)=delete
 
 SupportMgr (SupportMgr &&)=delete
 
SupportMgr & operator= (SupportMgr const &)=delete
 
SupportMgr & operator= (SupportMgr &&)=delete
 
template<typename T >
T * GetTicket (uint32 ticketId)
 
ComplaintTicketList GetComplaintsByPlayerGuid (ObjectGuid playerGuid) const
 
void Initialize ()
 
bool GetSupportSystemStatus () const
 
bool GetTicketSystemStatus () const
 
bool GetBugSystemStatus () const
 
bool GetComplaintSystemStatus () const
 
bool GetSuggestionSystemStatus () const
 
uint64 GetLastChange () const
 
template<typename T >
uint32 GetOpenTicketCount () const
 
void SetSupportSystemStatus (bool status)
 
void SetTicketSystemStatus (bool status)
 
void SetBugSystemStatus (bool status)
 
void SetComplaintSystemStatus (bool status)
 
void SetSuggestionSystemStatus (bool status)
 
void LoadBugTickets ()
 
void LoadComplaintTickets ()
 
void LoadSuggestionTickets ()
 
void AddTicket (BugTicket *ticket)
 
void AddTicket (ComplaintTicket *ticket)
 
void AddTicket (SuggestionTicket *ticket)
 
template<typename T >
void RemoveTicket (uint32 ticketId)
 
template<typename T >
void CloseTicket (uint32 ticketId, ObjectGuid closedBy)
 
template<typename T >
void ResetTickets ()
 
template<typename T >
void ShowList (ChatHandler &handler) const
 
template<typename T >
void ShowList (ChatHandler &handler, bool onlineOnly) const
 
template<typename T >
void ShowClosedList (ChatHandler &handler) const
 
void UpdateLastChange ()
 
uint32 GenerateBugId ()
 
uint32 GenerateComplaintId ()
 
uint32 GenerateSuggestionId ()
 
template<>
TC_GAME_API BugTicket * GetTicket (uint32 bugId)
 
template<>
TC_GAME_API ComplaintTicket * GetTicket (uint32 complaintId)
 
template<>
TC_GAME_API SuggestionTicket * GetTicket (uint32 suggestionId)
 
template<>
TC_GAME_API uint32 GetOpenTicketCount () const
 
template<>
TC_GAME_API uint32 GetOpenTicketCount () const
 
template<>
TC_GAME_API uint32 GetOpenTicketCount () const
 
template<>
TC_GAME_API void RemoveTicket (uint32 ticketId)
 
template<>
TC_GAME_API void RemoveTicket (uint32 ticketId)
 
template<>
TC_GAME_API void RemoveTicket (uint32 ticketId)
 
template<>
TC_GAME_API void CloseTicket (uint32 ticketId, ObjectGuid closedBy)
 
template<>
TC_GAME_API void CloseTicket (uint32 ticketId, ObjectGuid closedBy)
 
template<>
TC_GAME_API void CloseTicket (uint32 ticketId, ObjectGuid closedBy)
 
template<>
TC_GAME_API void ResetTickets ()
 
template<>
TC_GAME_API void ResetTickets ()
 
template<>
TC_GAME_API void ResetTickets ()
 
template<>
TC_GAME_API void ShowList (ChatHandler &handler) const
 
template<>
TC_GAME_API void ShowList (ChatHandler &handler) const
 
template<>
TC_GAME_API void ShowList (ChatHandler &handler) const
 
template<>
TC_GAME_API void ShowClosedList (ChatHandler &handler) const
 
template<>
TC_GAME_API void ShowClosedList (ChatHandler &handler) const
 
template<>
TC_GAME_API void ShowClosedList (ChatHandler &handler) const
 

Static Public Member Functions

static SupportMgr * instance ()
 

Private Member Functions

 SupportMgr ()
 
 ~SupportMgr ()
 

Private Attributes

bool _supportSystemStatus
 
bool _ticketSystemStatus
 
bool _bugSystemStatus
 
bool _complaintSystemStatus
 
bool _suggestionSystemStatus
 
BugTicketList _bugTicketList
 
ComplaintTicketList _complaintTicketList
 
SuggestionTicketList _suggestionTicketList
 
uint32 _lastBugId
 
uint32 _lastComplaintId
 
uint32 _lastSuggestionId
 
uint64 _lastChange
 
uint32 _openBugTicketCount
 
uint32 _openComplaintTicketCount
 
uint32 _openSuggestionTicketCount
 

Detailed Description

Definition at line 241 of file SupportMgr.h.

Constructor & Destructor Documentation

◆ SupportMgr() [1/3]

SupportMgr::SupportMgr ( )
private

Definition at line 397 of file SupportMgr.cpp.

◆ ~SupportMgr()

SupportMgr::~SupportMgr ( )
private

Definition at line 401 of file SupportMgr.cpp.

References _bugTicketList, _complaintTicketList, and _suggestionTicketList.

◆ SupportMgr() [2/3]

SupportMgr::SupportMgr ( SupportMgr const &  )
delete

◆ SupportMgr() [3/3]

SupportMgr::SupportMgr ( SupportMgr &&  )
delete

Member Function Documentation

◆ AddTicket() [1/3]

void SupportMgr::AddTicket ( BugTicket *  ticket)

Definition at line 614 of file SupportMgr.cpp.

References _bugTicketList, _openBugTicketCount, Ticket::GetId(), Ticket::IsClosed(), and BugTicket::SaveToDB().

◆ AddTicket() [2/3]

void SupportMgr::AddTicket ( ComplaintTicket *  ticket)

Definition at line 623 of file SupportMgr.cpp.

References _complaintTicketList, _openComplaintTicketCount, Ticket::GetId(), Ticket::IsClosed(), and ComplaintTicket::SaveToDB().

◆ AddTicket() [3/3]

void SupportMgr::AddTicket ( SuggestionTicket *  ticket)

Definition at line 632 of file SupportMgr.cpp.

References _openSuggestionTicketCount, _suggestionTicketList, Ticket::GetId(), Ticket::IsClosed(), and SuggestionTicket::SaveToDB().

◆ CloseTicket() [1/4]

template<>
TC_GAME_API void SupportMgr::CloseTicket ( uint32  ticketId,
ObjectGuid  closedBy 
)

Definition at line 675 of file SupportMgr.cpp.

References _openBugTicketCount, and ObjectGuid::IsEmpty().

◆ CloseTicket() [2/4]

template<>
TC_GAME_API void SupportMgr::CloseTicket ( uint32  ticketId,
ObjectGuid  closedBy 
)

Definition at line 687 of file SupportMgr.cpp.

References _openComplaintTicketCount, and ObjectGuid::IsEmpty().

◆ CloseTicket() [3/4]

template<>
TC_GAME_API void SupportMgr::CloseTicket ( uint32  ticketId,
ObjectGuid  closedBy 
)

Definition at line 699 of file SupportMgr.cpp.

References _openSuggestionTicketCount, and ObjectGuid::IsEmpty().

◆ CloseTicket() [4/4]

template<typename T >
void SupportMgr::CloseTicket ( uint32  ticketId,
ObjectGuid  closedBy 
)

◆ GenerateBugId()

uint32 SupportMgr::GenerateBugId ( )
inline

Definition at line 305 of file SupportMgr.h.

◆ GenerateComplaintId()

uint32 SupportMgr::GenerateComplaintId ( )
inline

Definition at line 306 of file SupportMgr.h.

◆ GenerateSuggestionId()

uint32 SupportMgr::GenerateSuggestionId ( )
inline

Definition at line 307 of file SupportMgr.h.

◆ GetBugSystemStatus()

bool SupportMgr::GetBugSystemStatus ( ) const
inline

Definition at line 264 of file SupportMgr.h.

◆ GetComplaintsByPlayerGuid()

ComplaintTicketList SupportMgr::GetComplaintsByPlayerGuid ( ObjectGuid  playerGuid) const

Definition at line 451 of file SupportMgr.cpp.

References _complaintTicketList.

◆ GetComplaintSystemStatus()

bool SupportMgr::GetComplaintSystemStatus ( ) const
inline

Definition at line 265 of file SupportMgr.h.

◆ GetLastChange()

uint64 SupportMgr::GetLastChange ( ) const
inline

Definition at line 267 of file SupportMgr.h.

◆ GetOpenTicketCount() [1/4]

template<>
TC_GAME_API uint32 SupportMgr::GetOpenTicketCount ( ) const

Definition at line 471 of file SupportMgr.cpp.

References _openBugTicketCount.

◆ GetOpenTicketCount() [2/4]

template<>
TC_GAME_API uint32 SupportMgr::GetOpenTicketCount ( ) const

Definition at line 474 of file SupportMgr.cpp.

References _openComplaintTicketCount.

◆ GetOpenTicketCount() [3/4]

template<>
TC_GAME_API uint32 SupportMgr::GetOpenTicketCount ( ) const

Definition at line 477 of file SupportMgr.cpp.

References _openSuggestionTicketCount.

◆ GetOpenTicketCount() [4/4]

template<typename T >
uint32 SupportMgr::GetOpenTicketCount ( ) const

◆ GetSuggestionSystemStatus()

bool SupportMgr::GetSuggestionSystemStatus ( ) const
inline

Definition at line 266 of file SupportMgr.h.

◆ GetSupportSystemStatus()

bool SupportMgr::GetSupportSystemStatus ( ) const
inline

Definition at line 262 of file SupportMgr.h.

◆ GetTicket() [1/4]

template<>
TC_GAME_API BugTicket * SupportMgr::GetTicket ( uint32  bugId)

Definition at line 420 of file SupportMgr.cpp.

References _bugTicketList.

◆ GetTicket() [2/4]

template<>
TC_GAME_API ComplaintTicket * SupportMgr::GetTicket ( uint32  complaintId)

Definition at line 431 of file SupportMgr.cpp.

References _complaintTicketList.

◆ GetTicket() [3/4]

template<>
TC_GAME_API SuggestionTicket * SupportMgr::GetTicket ( uint32  suggestionId)

Definition at line 441 of file SupportMgr.cpp.

References _suggestionTicketList.

◆ GetTicket() [4/4]

template<typename T >
T * SupportMgr::GetTicket ( uint32  ticketId)

◆ GetTicketSystemStatus()

bool SupportMgr::GetTicketSystemStatus ( ) const
inline

Definition at line 263 of file SupportMgr.h.

◆ Initialize()

void SupportMgr::Initialize ( )

Definition at line 461 of file SupportMgr.cpp.

References CONFIG_SUPPORT_BUGS_ENABLED, CONFIG_SUPPORT_COMPLAINTS_ENABLED, CONFIG_SUPPORT_ENABLED, CONFIG_SUPPORT_SUGGESTIONS_ENABLED, CONFIG_SUPPORT_TICKETS_ENABLED, SetBugSystemStatus(), SetComplaintSystemStatus(), SetSuggestionSystemStatus(), SetSupportSystemStatus(), SetTicketSystemStatus(), and sWorld.

◆ instance()

SupportMgr * SupportMgr::instance ( )
static

Definition at line 413 of file SupportMgr.cpp.

References instance().

Referenced by instance().

◆ LoadBugTickets()

void SupportMgr::LoadBugTickets ( )

Definition at line 479 of file SupportMgr.cpp.

References _bugTicketList, _lastBugId, _openBugTicketCount, CHAR_SEL_GM_BUGS, CharacterDatabase, Ticket::GetId(), getMSTime(), GetMSTimeDiffToNow(), Ticket::IsClosed(), BugTicket::LoadFromDB(), and TC_LOG_INFO.

◆ LoadComplaintTickets()

void SupportMgr::LoadComplaintTickets ( )

Definition at line 519 of file SupportMgr.cpp.

References _complaintTicketList, _lastComplaintId, _openComplaintTicketCount, CHAR_SEL_GM_COMPLAINT_CHATLINES, CHAR_SEL_GM_COMPLAINTS, CharacterDatabase, Ticket::GetId(), getMSTime(), GetMSTimeDiffToNow(), Ticket::IsClosed(), ComplaintTicket::LoadChatLineFromDB(), ComplaintTicket::LoadFromDB(), PreparedStatementBase::setUInt32(), and TC_LOG_INFO.

◆ LoadSuggestionTickets()

void SupportMgr::LoadSuggestionTickets ( )

Definition at line 574 of file SupportMgr.cpp.

References _lastSuggestionId, _openSuggestionTicketCount, _suggestionTicketList, CHAR_SEL_GM_SUGGESTIONS, CharacterDatabase, Ticket::GetId(), getMSTime(), GetMSTimeDiffToNow(), Ticket::IsClosed(), SuggestionTicket::LoadFromDB(), and TC_LOG_INFO.

◆ operator=() [1/2]

SupportMgr & SupportMgr::operator= ( SupportMgr &&  )
delete

◆ operator=() [2/2]

SupportMgr & SupportMgr::operator= ( SupportMgr const &  )
delete

◆ RemoveTicket() [1/4]

template<>
TC_GAME_API void SupportMgr::RemoveTicket ( uint32  ticketId)

Definition at line 642 of file SupportMgr.cpp.

References _bugTicketList.

◆ RemoveTicket() [2/4]

template<>
TC_GAME_API void SupportMgr::RemoveTicket ( uint32  ticketId)

Definition at line 653 of file SupportMgr.cpp.

References _complaintTicketList.

◆ RemoveTicket() [3/4]

template<>
TC_GAME_API void SupportMgr::RemoveTicket ( uint32  ticketId)

Definition at line 664 of file SupportMgr.cpp.

References _suggestionTicketList.

◆ RemoveTicket() [4/4]

template<typename T >
void SupportMgr::RemoveTicket ( uint32  ticketId)

◆ ResetTickets() [1/4]

template<>
TC_GAME_API void SupportMgr::ResetTickets ( )

Definition at line 711 of file SupportMgr.cpp.

References _bugTicketList, _lastBugId, CHAR_DEL_ALL_GM_BUGS, and CharacterDatabase.

◆ ResetTickets() [2/4]

template<>
TC_GAME_API void SupportMgr::ResetTickets ( )

Definition at line 724 of file SupportMgr.cpp.

References _complaintTicketList, _lastComplaintId, CHAR_DEL_ALL_GM_COMPLAINT_CHATLOGS, CHAR_DEL_ALL_GM_COMPLAINTS, and CharacterDatabase.

◆ ResetTickets() [3/4]

template<>
TC_GAME_API void SupportMgr::ResetTickets ( )

Definition at line 739 of file SupportMgr.cpp.

References _lastSuggestionId, _suggestionTicketList, CHAR_DEL_ALL_GM_SUGGESTIONS, and CharacterDatabase.

◆ ResetTickets() [4/4]

template<typename T >
void SupportMgr::ResetTickets ( )

◆ SetBugSystemStatus()

void SupportMgr::SetBugSystemStatus ( bool  status)
inline

Definition at line 273 of file SupportMgr.h.

Referenced by Initialize().

◆ SetComplaintSystemStatus()

void SupportMgr::SetComplaintSystemStatus ( bool  status)
inline

Definition at line 274 of file SupportMgr.h.

Referenced by Initialize().

◆ SetSuggestionSystemStatus()

void SupportMgr::SetSuggestionSystemStatus ( bool  status)
inline

Definition at line 275 of file SupportMgr.h.

Referenced by Initialize().

◆ SetSupportSystemStatus()

void SupportMgr::SetSupportSystemStatus ( bool  status)
inline

Definition at line 271 of file SupportMgr.h.

Referenced by Initialize().

◆ SetTicketSystemStatus()

void SupportMgr::SetTicketSystemStatus ( bool  status)
inline

Definition at line 272 of file SupportMgr.h.

Referenced by Initialize().

◆ ShowClosedList() [1/4]

template<>
TC_GAME_API void SupportMgr::ShowClosedList ( ChatHandler &  handler) const

Definition at line 779 of file SupportMgr.cpp.

References _bugTicketList, LANG_COMMAND_TICKETSHOWCLOSEDLIST, and ChatHandler::SendSysMessage().

◆ ShowClosedList() [2/4]

template<>
TC_GAME_API void SupportMgr::ShowClosedList ( ChatHandler &  handler) const

Definition at line 788 of file SupportMgr.cpp.

References _complaintTicketList, LANG_COMMAND_TICKETSHOWCLOSEDLIST, and ChatHandler::SendSysMessage().

◆ ShowClosedList() [3/4]

template<>
TC_GAME_API void SupportMgr::ShowClosedList ( ChatHandler &  handler) const

Definition at line 797 of file SupportMgr.cpp.

References _suggestionTicketList, LANG_COMMAND_TICKETSHOWCLOSEDLIST, and ChatHandler::SendSysMessage().

◆ ShowClosedList() [4/4]

template<typename T >
void SupportMgr::ShowClosedList ( ChatHandler &  handler) const

◆ ShowList() [1/5]

template<>
TC_GAME_API void SupportMgr::ShowList ( ChatHandler &  handler) const

Definition at line 752 of file SupportMgr.cpp.

References _bugTicketList, LANG_COMMAND_TICKETSHOWLIST, and ChatHandler::SendSysMessage().

◆ ShowList() [2/5]

template<>
TC_GAME_API void SupportMgr::ShowList ( ChatHandler &  handler) const

Definition at line 761 of file SupportMgr.cpp.

References _complaintTicketList, LANG_COMMAND_TICKETSHOWLIST, and ChatHandler::SendSysMessage().

◆ ShowList() [3/5]

template<>
TC_GAME_API void SupportMgr::ShowList ( ChatHandler &  handler) const

Definition at line 770 of file SupportMgr.cpp.

References _suggestionTicketList, LANG_COMMAND_TICKETSHOWLIST, and ChatHandler::SendSysMessage().

◆ ShowList() [4/5]

template<typename T >
void SupportMgr::ShowList ( ChatHandler &  handler) const

◆ ShowList() [5/5]

template<typename T >
void SupportMgr::ShowList ( ChatHandler &  handler,
bool  onlineOnly 
) const

◆ UpdateLastChange()

void SupportMgr::UpdateLastChange ( )

Definition at line 805 of file SupportMgr.cpp.

References _lastChange, and GameTime::GetGameTime().

Member Data Documentation

◆ _bugSystemStatus

bool SupportMgr::_bugSystemStatus
private

Definition at line 312 of file SupportMgr.h.

◆ _bugTicketList

BugTicketList SupportMgr::_bugTicketList
private

Definition at line 315 of file SupportMgr.h.

Referenced by AddTicket(), GetTicket(), LoadBugTickets(), RemoveTicket(), ResetTickets(), ShowClosedList(), ShowList(), and ~SupportMgr().

◆ _complaintSystemStatus

bool SupportMgr::_complaintSystemStatus
private

Definition at line 313 of file SupportMgr.h.

◆ _complaintTicketList

ComplaintTicketList SupportMgr::_complaintTicketList
private

Definition at line 316 of file SupportMgr.h.

Referenced by AddTicket(), GetComplaintsByPlayerGuid(), GetTicket(), LoadComplaintTickets(), RemoveTicket(), ResetTickets(), ShowClosedList(), ShowList(), and ~SupportMgr().

◆ _lastBugId

uint32 SupportMgr::_lastBugId
private

Definition at line 318 of file SupportMgr.h.

Referenced by LoadBugTickets(), and ResetTickets().

◆ _lastChange

uint64 SupportMgr::_lastChange
private

Definition at line 321 of file SupportMgr.h.

Referenced by UpdateLastChange().

◆ _lastComplaintId

uint32 SupportMgr::_lastComplaintId
private

Definition at line 319 of file SupportMgr.h.

Referenced by LoadComplaintTickets(), and ResetTickets().

◆ _lastSuggestionId

uint32 SupportMgr::_lastSuggestionId
private

Definition at line 320 of file SupportMgr.h.

Referenced by LoadSuggestionTickets(), and ResetTickets().

◆ _openBugTicketCount

uint32 SupportMgr::_openBugTicketCount
private

Definition at line 322 of file SupportMgr.h.

Referenced by AddTicket(), CloseTicket(), GetOpenTicketCount(), and LoadBugTickets().

◆ _openComplaintTicketCount

uint32 SupportMgr::_openComplaintTicketCount
private

Definition at line 323 of file SupportMgr.h.

Referenced by AddTicket(), CloseTicket(), GetOpenTicketCount(), and LoadComplaintTickets().

◆ _openSuggestionTicketCount

uint32 SupportMgr::_openSuggestionTicketCount
private

Definition at line 324 of file SupportMgr.h.

Referenced by AddTicket(), CloseTicket(), GetOpenTicketCount(), and LoadSuggestionTickets().

◆ _suggestionSystemStatus

bool SupportMgr::_suggestionSystemStatus
private

Definition at line 314 of file SupportMgr.h.

◆ _suggestionTicketList

SuggestionTicketList SupportMgr::_suggestionTicketList
private

Definition at line 317 of file SupportMgr.h.

Referenced by AddTicket(), GetTicket(), LoadSuggestionTickets(), RemoveTicket(), ResetTickets(), ShowClosedList(), ShowList(), and ~SupportMgr().

◆ _supportSystemStatus

bool SupportMgr::_supportSystemStatus
private

Definition at line 310 of file SupportMgr.h.

◆ _ticketSystemStatus

bool SupportMgr::_ticketSystemStatus
private

Definition at line 311 of file SupportMgr.h.

The documentation for this class was generated from the following files: